1. Commencement of Agreement

    This Agreement shall commence on the date that the Subscription Form is accepted and signed by the Customer and confirmed in writing by ArabiaConnect, and shall continue until the last day of the Contract Term unless previously terminated in accordance herewith. The customer can accept the agreement by agreeing in writing or by email. When you accept, you’re representing that you are at least 18 years old and are legally able to accept an agreement. If you’re accepting for an organization, you’re representing that you are authorized to bind that organization, and where the context requires, “you” means the organization. By accepting, you are agreeing to every provision of this Agreement whether or not you have read it. In the event of any conflicts between these General Terms or the Specific Terms mentioned in the Proposal, the Specific Terms will prevail unless a Policy expressly states that it supersedes the General Terms or the Specific Terms. In the event of any conflict between the General Terms and the Specific Terms, the Specific Terms will prevail.

    1. Renewal of Contract

    The Contract shall be automatically renewed for a further term, at any time during the term of the Contract or on expiry, and it shall be terminated in accordance with Clause 11 (Termination).

    1. Service(s)

    3.1 ArabiaConnect shall provide to the Customer the service (the “Service”) which has been indicated on the Subscription Form or Proposal. The Service is subject to these Terms & Conditions printed herewith, except where expressly stated otherwise.

    3.2 ArabiaConnect cannot guarantee that the Service provided will be free from faults and interruptions which arise from factors outside of ArabiaConnect’s control, whether as a result of network performance, third-party interference, or otherwise. The Customer accepts that in some cases they may not be able to receive the subscribed Service owing to certain technical restrictions that may arise, although ArabiaConnect will ensure to restore the Service, as per the agreed SLAs in the Specific Terms, to keep any disruption to the provision of the Services in such circumstances, to a minimum. The restoration will be provided to the Customer free of charge should the interruption occur as a result of any maintenance services to ArabiaConnect’s network or as a result of a fault in ArabiaConnect’s equipment and/or infrastructure.

    3.3 Broadband is an Internet Protocol (“IP”) broadband-based service allowing voice calls over IP (if subscribed) and Internet connectivity enabled through a modem connected to the telephone.

    Direct Dial International Services:

    3.4 Customer confirms that they choose one Pre-Selected Operator – ArabiaConnect, for their international calling service.

    3.5 When using a Pre-Selected Operator, certain services will not be available, such as calls to emergency services and calls to short codes.

    Service(s) Activation

    The Customer can expect the service to be activated as per service activation days mentioned in the proposal in this subscription form and is subject to all start-up requirements being met, which are given in the proposal offered to the Customer.

    1. Installation of the Service

    5.1 After the Customer signs the application form and accepts ArabiaConnect’s present terms and conditions, ArabiaConnect will process the order and start the Service activation process.

    5.2 If the Customer already has the router and when the internal activation is completed, ArabiaConnect will notify the Customer via SMS, email, and/or call to connect the modem to the telephone splitter and personal computer (PC)/network (in case of businesses) to fully test the Service. This day will be considered the Service Acceptance date, and the billing will commence on this date.

    5.3 If ArabiaConnect has to deliver the router:

    (a) When the internal activation is completed, ArabiaConnect will notify the Customer of that via SMS, email, and/or call and inform them that a member of the team will contact them to arrange for an appointment to finish the activation process and install the modem within 7 working days.

    (b) Once the modem is delivered, installed, and the activation process is completed at the Customer address, the Customer will sign a Service acceptance form which will signify the Service Acceptance date.

    (c) If there are delays in arranging for an appointment or installing the service at the Customer address due to the Customer, ArabiaConnect will consider the installation of the service date as the Service Acceptance date.

    1. Customer’s Responsibilities

    6.1 Customer Information: The Customer agrees to provide true, accurate, complete, and up-to-date information to ArabiaConnect as requested on the Subscription Form, including but not limited to Customer’s name, authorized signatory, address, CR, or any subsequent reasonable information request made by ArabiaConnect from time to time. Customer agrees to also promptly notify ArabiaConnect of any change in aforesaid Customer information.

    6.2 Customer Equipment and Data: The Customer is solely responsible for Customer’s Equipment and ensures that:

    (a) It complies with all applicable laws or relevant telecommunication industry standards and meets required specifications and is compatible with any Third-Party Software used by Customer to receive the services and meets Customer’s needs in respect of the use of the Services; and in the case of data services, all data retrieved, stored, or transmitted through the Service. This shall include but not be limited to any distortion or corruption caused to the Customer Equipment or data as a result of the use of the Services.

    (b) In the particular case of data services, wherein some material available on the Internet may be offensive, illegal, or otherwise generally inappropriate, ArabiaConnect cannot be held responsible for all or any of the content, accuracy, or quality of information or the resources available, received, or transmitted by any party through customer’s or other third-party’s use of the Services, whether or not in accordance with these Terms and Conditions.

    6.3 Customer agrees that neither ArabiaConnect nor its vendors, suppliers, or licensors are responsible for any damages resulting from any conduct by a third party that is beyond ArabiaConnect’s control or as a result of the Customer’s conduct, that include:

    (i) Providing or failing to provide Services, including, but not limited to, deficiencies or problems with a Device or network coverage (for example, dropped, blocked, interrupted calls/messages, etc.);

    (ii) Traffic or other accidents, or any health-related claims relating to ArabiaConnect’s Services;

    (iii) Data Content or information accessed while using ArabiaConnect’s Services (e.g., Hacking);

    (iv) An interruption or failure in accessing or attempting to access emergency services from a Device, including through (e.g., 911);

    (v) Interrupted, failed, or inaccurate location information services;

    (vi) Information or communication that is blocked by a spam filter; or

    (vii) Things beyond ArabiaConnect’s control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism, or government orders or acts.

    6.4 Service Equipment Provided by ArabiaConnect: The Customer agrees that any Service Equipment, (whenever applicable) supplied on lease to the Customer by ArabiaConnect will:

    (a) Remain the property of ArabiaConnect (unless otherwise stated by ArabiaConnect in writing) and be used by the Customer in accordance with any applicable instructions, safety, and security procedures issued by ArabiaConnect and/or the manufacturer of the Equipment, and the Customer will not add to, modify, or in any way interfere with it nor allow any other persons to do so.

    (b) Be the Customer’s sole responsibility to protect from any loss. In the event of any loss, destruction, or theft of Service Equipment, the Customer is advised to inform ArabiaConnect in writing immediately upon becoming aware of such event. In the case of loss or theft of Service Equipment and after the Customer promptly reporting the incident to ArabiaConnect, ArabiaConnect shall immediately disconnect the Service. Any reconnection of the Service shall be made upon written application and approval by the Customer. The Customer shall remain liable to pay all Charges (including call charges if any) incurred with respect to that Service Equipment or usage of Service until the Customer notifies ArabiaConnect, at which time the Service may be suspended by ArabiaConnect. The lost, damaged, or stolen Equipment may be replaced at the Customer’s request and may be subject to a replacement charge that is to be specified by ArabiaConnect and is applicable if the cause of the damage is determined to be due to the Customer’s negligence.

    (c) The Customer agrees that any Service Equipment, (e.g., CPE, whenever applicable) which is supplied on lease to the Customer by ArabiaConnect will be disconnected during times of a power outage, which will cause the voice and data features of the CPE to be interrupted. ArabiaConnect cannot be held responsible for any electricity or power outages that interrupt the voice and data service obtained from ArabiaConnect. In case of power outage at the Customer’s office premises where a broadband service with voice service has been installed, the Customer will not be able to make or receive phone calls or access data services through the supplied CPE. Hence, Customer will be required to revert to make and receive phone calls through Batelco landline and will be billable by Batelco, as per Batelco’s rates at the time of the ArabiaConnect service disconnection. ArabiaConnect will not be responsible for calls placed and charged through your Batelco landline (17xxxxx) in this instance or for any data loss incurred during the power outage.

    6.5 Use of Services: The Customer will be solely responsible for all access to, and use of, the Services provided by ArabiaConnect, whether or not the service is actually used. If the Customer allows a third party to access the services, the Customer is liable for all activities conducted by such party, including but not limited to the use of landlines, mobiles, and the Internet or any other usage whatsoever. The Customer agrees to not use the Service:

    (a) In a way which does not comply with the terms of any laws or any license applicable to the Customer, or that is in any way unlawful or fraudulent or, to the Customer’s knowledge, has any unlawful or fraudulent purpose or effect, or which infringes or may potentially infringe the rights (including intellectual property rights) of ArabiaConnect or any third party;

    (b) In connection with (without prejudice to the generality of sub-Clause 6.5 a) above) the carrying out of a fraud or criminal offence against ArabiaConnect or any other party; or

    (c) To send, knowingly receive, upload, download, use, or re-use material which is abusive, offensive, indecent, defamatory, obscene, or menacing, or in breach of copyright, confidentiality, privacy, or any other rights or which is liable to incite racial disharmony or hatred, or which comprises a virus or other code liable to cause loss or damage; or

    (d) To promote drug-trafficking, prostitution, money-laundering, terrorism, pedophilia (or any material that is in any way harmful);

    (e) To send or procure the sending of any unsolicited advertising or promotional material; or in a way that in ArabiaConnect’s reasonable opinion could have a materially detrimental effect on ArabiaConnect’s business (including the Service);

    (f) To resell, re-supply, hire, transfer ownership, assign, trade, or otherwise dispose of the Service or make it available to any person on a commercial basis;

    (g) To provide public information services without obtaining the prior formal approval from the relevant government authorities within the Kingdom of Jordan;

    (h) ArabiaConnect shall have the right to enforce the obligations set out in sub-Clauses a) to g) inclusive of suspending or terminating the Service forthwith without notice if the Customer is in breach of them.

    6.6 Breach of Services: The Customer shall indemnify, defend, and hold ArabiaConnect harmless absolutely from and against all costs, losses, claims, damages, and expenses (including without limitation any legal costs) of any kind whatsoever, whether foreseeable or not that may be suffered by ArabiaConnect, as a result of any breach of this Clause 6 by the Customer, or anyone using the Services with the Customer’s permission.

    (a) Nothing in this Clause 5 shall prohibit ArabiaConnect or otherwise restrict its rights to commence legal proceedings against the Customer for enforcement of all or any part of this Clause 5.

    (b) ArabiaConnect reserves the right in applicable circumstances arising from a breach of the provisions of this Clause 6 or where otherwise requested, to pass on such details to the relevant authorities as may be appropriate. Furthermore, ArabiaConnect may take such steps as it sees fit, including but not limited to the modification or deletion of any offending material which the Customer has disseminated using the Services in contravention of these Terms & Conditions, or the suspension or termination of Customer’s access to the Services pursuant to these Terms & Conditions, as soon as it becomes aware of the existence of such material. The Customer agrees to provide all necessary assistance to ArabiaConnect as requested in order to allow ArabiaConnect to take the steps set out in this Clause.

    (c) This Clause 6 shall not apply in any case where any cost, loss, claim, damage, and/or expense (including without limitation legal costs) is suffered by ArabiaConnect as a result of its own negligence, misconduct, or misrepresentation.

    6.7 Services Provisions: ArabiaConnect may from time to time, after providing fifteen (15) days notice to the Customer in non-emergency situations, may:

    (a) Change the technical specification of the Service, provided that any changes do not materially affect the substance or the performance of the Service; or

    (b) Suspend the Service for operational reasons (such as planned maintenance or Service upgrades) or because of an emergency.

    (c) ArabiaConnect shall endeavor, before exercising any of its rights under sub-Clause 6.7 a) and b), to give the Customer as much advance notice as is reasonably possible (at least 24 hours for non-emergency situations).

    6.8 Customer Data Responsibility: In the event of services which entail hosting, cloud, and storage of data, ArabiaConnect is not privy to the Customer or their end-users’ data stored, including its content, quantity, value, or usage. Such Customer Data remains the sole property of the Customer, who is exclusively responsible for:

    (a) Assessing the Services’ appropriateness for the Customer Data managed or processed by the Customer or their end-users,

    (b) Ensuring that the Services are used securely and appropriately by authorized users, taking reasonable precautions against unauthorized access,

    (c) Implementing all reasonable measures to mitigate risks involved in transmitting, storing, and managing Customer Data, including encryption and access control,

    (d) Promptly notifying ArabiaConnect about any unauthorized Service use or security breaches and cooperating with ArabiaConnect’s security investigations.

    Data Management

    (a) Data Backup: Customers must maintain an up-to-date copy of their data and program out of ArabiaConnect systems. If using ArabiaConnect’s Cloud Backup Services, it is the Customer’s duty to execute, test restores, and monitor data integrity.

    (b) If specified under the availed service and/or proposal, ArabiaConnect will employ reasonable technical and organizational security measures to protect Customer Data against loss, alteration, or unauthorized access.

    1. Service Fair Usage Policy

    7.1 By accepting these terms and conditions, the Customer is bound by the Fair Usage Policy for telephony and broadband. Fair Usage Policy is a set of measures to limit or control the Customer’s data traffic in a given time frame when it is deemed excessive or unreasonable. It can be by stopping the data service or by downgrading the data throughput speed, in accordance with the Application Form and/or Subscription.

    7.2 ArabiaConnect shall have the right to manage the traffic and amend the Fair Usage Policy at any time. If the Company applies a material change to the Fair Usage Policy contracted in the Application Form, the Customer has the right to terminate the Service at no additional charges; in such scenario, the Customer is liable for previous due amounts, commitments, or Equipment.

    1. ArabiaConnect’s Responsibilities

    8.1 ArabiaConnect may retain Customer’s personal information provided pursuant to this Clause or otherwise in accordance with these Terms & Conditions, and ArabiaConnect’s Privacy Policy, available at its website. The policy may change from time to time. The policy contains information about what information ArabiaConnect collects from the Customer and its use. Customers can access the policy on the following link: https://arabiaconnect.com/privacy-policy/ and to access the terms through this link: https://arabiaconnect.com/terms

    8.2 The Customer understands that all rights, titles, and interests (including all Intellectual Property Rights) in the Services remain vested in ArabiaConnect (and/or its suppliers where applicable) and nothing in these Terms & Conditions shall operate as a transfer or license to the Customer of the same. The Customer agrees not to do anything to limit, interfere with, or otherwise jeopardize in any manner such rights, title, and interest.

    1. Liability and Indemnity

    9.1 ArabiaConnect shall not be liable to the Customer in any event for consequential, indirect, or special damages or for loss of profit, and shall not otherwise be liable to the Customer except in the case of total or partial nonperformance or inadequate performance of ArabiaConnect, its officers, employees, affiliates, or subcontractors.

    9.2 The Customer will indemnify and defend ArabiaConnect against all claims and proceedings whatsoever and howsoever arising (whether actual or threatened) arising out of ArabiaConnect’s performance of its obligations under this Agreement and the Customer’s use of the Service so long as ArabiaConnect acts in good faith and in the absence of negligence or willful default on the part of ArabiaConnect, its officers, or employees.

    9.3 Nothing in this Agreement shall exclude or limit the liability of either party for death or personal injury resulting from the negligence of that party or its directors, officers, employees, contractors, or agents, or, in respect of, fraud or of any statements made fraudulently by that party or its directors, officers, employees, contractors, or agents;

    9.4 Events Beyond ArabiaConnect’s Reasonable Control: ArabiaConnect shall not be liable to the Customer if it is unable to perform any obligation or provide the Services because of any factor outside ArabiaConnect’s reasonable control, including (but not limited to) acts of God, fire, extreme weather conditions, industrial action, default or failure of a third party, war, act of government or state, terrorist acts, civil commotion, insurrection, or embargo.

    9.5 Notwithstanding any provision to the contrary contained in this Agreement, and subject to the below-stated exceptions, the total liability of ArabiaConnect, together with its Representatives, arising out of or in connection with the Services or this Agreement, under any legal theory, shall not exceed the lesser of 50% of the value of the contract over a 12-month period or the total value of the contract if not delineated by time. The parties also agree that:

    (a) Neither ArabiaConnect nor its Representatives shall be liable for any indirect, special, incidental, exemplary, consequential losses or damages, or for any loss of profits, income, business, business opportunities, data corruption or loss, anticipated savings, punitive damages, goodwill, reputation, or any other losses resulting from the use of reasonable diligence by the damaged party to mitigate such losses.

    (b) ArabiaConnect assumes no liability for losses arising from external factors beyond its control, including but not limited to zero-day attacks, unknown vulnerabilities, denial of service attacks, malware, hacking attempts, network traffic, or application utilization spikes, as well as any deficiencies in the Customer’s applications, codes, data structures, system software, operating systems, or vendor-supplied patches.

    (c) The provision of Service Credits where applicable shall constitute the Customer’s sole and exclusive remedy for the Provider’s failure to fulfill any service guarantees warranting such credits.

    (d) These limitations of liability are a fundamental part of the Agreement and represent a mutually agreed allocation of risk, forming part of the consideration for ArabiaConnect services. These limitations shall remain in effect even if any remedy fails in its essential purpose.

    1. Suspension of Service

    10.1 ArabiaConnect may also suspend the Services with immediate effect where:

    (a) It is necessary in order to carry out any maintenance or repair to the Services or otherwise; or

    (b) If the customer system or service displays any indication of a cybersecurity breach and/or malware.

    (c) The relevant government authorities within the Kingdom of Jordan or elsewhere require ArabiaConnect to suspend the Services for whatever reason; or

    (d) The Customer has breached any of the terms and conditions in the General Terms and/or the Specific Terms.

    10.2

    (a) ArabiaConnect may reinstate the Services in its sole discretion if it is satisfied that Customer has rectified any breach of the Terms & Conditions or the reason for the initial suspension of the Services no longer applies.

    (b) ArabiaConnect shall notify the Customer of any expected or suspected suspension of services as soon as practicable and, to the greatest extent possible, prior to the suspension of service taking place.

    1. Termination

    11.1 Subject to the Customer’s having fulfilled any applicable minimum Service Term applicable to a Service, (see Clause 2) as specified in the Subscription Form and/or any customized proposal offered to the Customer, the Customer may terminate these Terms and Conditions and bring this contract to an end by giving prior written notice of ninety (90) calendar days to ArabiaConnect. Upon termination of these Terms & Conditions, all Charges which are due from the Customer become immediately due and payable and the provisions of Clause 12.4 shall continue to apply.

    11.2 ArabiaConnect may terminate these Terms & Conditions and the provision of the Services by either:

      1. Giving the Customer thirty (30) calendar days prior written notice; or
      2. With immediate effect in any of the following circumstances:

    (a) Where the Customer receives a Service for which Customer does not pay the Charges within the time frame set out in the Customer’s Bill(s). On termination, the Customer will be provided with a grace period of seven (7) days to pay any outstanding for the Service to which the Charges relate; or

    (b) The Customer breaches a material term or condition set out in these Terms & Conditions. A material term or condition for these purposes includes but is not limited to any part of Clause 6; or

    (c) Customer breaches any other term or condition set out in these Terms & Conditions apart from those set out at sub-Clauses 11.2.b a) and b) aforementioned and does not rectify the breach within seven (7) calendar days of such breach, being notified to the Customer, by coming to the attention of ArabiaConnect; or

    (d) Customer becomes insolvent or bankrupt or are otherwise deemed unable to pay their debts as and when they fall due; or

    (e) ArabiaConnect has reason to believe that the Customer has not provided true, accurate, and complete information as required at the time of application for the Services.

    11.3 Events Following Termination: Immediately after the termination of these Terms & Conditions for whatever reason, the following shall apply:

    (a) If Customer has retained any Service Equipment which they use or have used in connection with the Services or otherwise, Customer must immediately return this to ArabiaConnect in complete and good working order, unless ArabiaConnect provides its express prior written consent to the contrary.

    (b) ArabiaConnect will send the Customer a Bill for all Charges which are outstanding as a result of their use of the Services, and which have not yet been billed by ArabiaConnect prior to termination of the Services. This Bill will include any monthly Subscription Charges which are outstanding at the date of termination along with the total remaining unbilled amount till the end of the Contract term. If the Customer has paid a monthly Subscription Charge in advance of the date of termination, Customer will not receive a refund in respect of that unexpired part of the relevant month for which Customer has paid. The Customer agrees to pay this Bill on or before the date upon which payment is required.

    (c) Upon settling the outstanding and by satisfying the termination notice requirement, ArabiaConnect will terminate Customer’s access to the Services.

    11.4 None of the rights which either ArabiaConnect or Customer has accrued as a result of these Terms & Conditions prior to the date of termination shall be lost or otherwise affected following termination.

    1. Charges, Billing and Payment

    12.1 The Customer agrees to receive the Service in return for payment of Charges for the Service term set out (if applicable) in the Subscription Form or proposal and thereafter until the termination of Services as indicated in Clause 11.

    12.2 ArabiaConnect will provide the Customer with a regular E-Bill detailing (i) the Charges applying at the time the Services are used and (ii) the total amount due to ArabiaConnect for the provision of the Services in the period to which the Bill relates. The Customer agrees that they will pay these charges to ArabiaConnect promptly and in any event by the payment due date printed on the Bill. If that payment becomes overdue, ArabiaConnect may suspend or terminate the Services pursuant to Clause 11.

    12.3 Where applicable, the Registration or Setup Fee is payable by the Customer when the Subscription Form is signed.

    12.4 For various Services, ArabiaConnect will send the Customer an E-Bill on a monthly basis. The Charges are payable by the Customer, monthly in advance, and the Usage Charges are payable monthly in arrears.

    12.5 Your paper bill may not include individual call detail. Paper bills with call detail may be subject to an additional charge.

    12.6 The Customer agrees that they will remain responsible for all Charges incurred by a third party, which do not exceed the Customer’s credit limit, who accesses their account in order to use the Services, save from the time when the Customer notifies ArabiaConnect that a third party is using the Services through their account without their permission and ArabiaConnect suspends the Services. Notifications to ArabiaConnect can either be achieved by calling: +962 6 562 0000 or emailing: support@arabiaconnect.com.

    12.7 Payment of all sums due to ArabiaConnect under the Agreement shall be paid by the Customer in full (without any set-off, deductions, or withholdings whatsoever) by electronic bank transfer, or such payment modes as may be reasonably specified by ArabiaConnect from time to time. Payment of the Setup Fee shall be made in advance simultaneously with the execution of the Agreement.

    12.8 If the Customer does not pay an invoice by the due date, ArabiaConnect shall have the right at its discretion and without notice to:

      • Transfer the unpaid invoiced amount to the account of any other service(s) provided to the Customer by ArabiaConnect, and the Customer shall be liable to pay all charges on any invoice issued by ArabiaConnect for such service(s) by the due date; and
      • Deduct the unpaid invoiced amount from any payment or credit due to the Customer by ArabiaConnect under this Agreement or any other agreement for service(s) provided by ArabiaConnect to Customer.

    The rights in this Clause are in addition to any other rights that ArabiaConnect has under these terms and conditions, including the right to suspend or terminate the Service or any other service provided by ArabiaConnect.

    12.9 ArabiaConnect also reserves the right to charge the Customer a reactivation fee of 20 JOD if the Customer’s account was suspended due to overdue payments.

    12.10 The Charges for the Services shall be based on the current tariffs and rates as proposed by ArabiaConnect to the Customer and mentioned in the application form and/or the Specific Terms.

    12.11 Rental charges for the broadband subscribed service, as per subscribed package, wherever subscribed, will be billed in advance from the date of activation. The Services rendered excluding equipment installments to the Customer up and until the issue of the first bill shall be pro-rated according to the rates of the chosen package. The equipment will be billed in accordance with Clause 12.4. All other charges other than rentals and equipment, applicable to the services provided to the Customer shall be charged in arrears.

    12.12 Equipment Installments Payment Options: The supported CPE service will be charged to the Customer by ArabiaConnect in zero-interest-bearing 12 monthly equal installments. The installment period will start from the date of the Customer’s acceptance of the Subscription Form. In the event of the Customer terminating the broadband Service before the end of the agreement period, the Customer is liable to pay all installments for the remaining amount of the broadband CPE which will be transferred over to the Customer’s next bill.

    12.13 Bundled voice allocation(s) shall become effective on every first (1st) day of each calendar month and shall be valid until the last day of the calendar month. Excess usage over the free quota shall be billed in arrears at the rates associated with the relevant tariff rate calculated per minute.

    12.14 Unused voice bundled allocations shall not be carried over to the next month.

    12.15 Non-Billable Valued Added Services refer to services offered for use by the Customer at no additional charge. In certain instances, i.e., the services marked with *, activation of the service and subsequent usage may attract charges:

      • Call Barring*
      • Call Forward*
      • Call Hold
      • Call Waiting
      • Caller Line Identification Presentation / Restriction (CLIP/CLIR)*
      • Conference Call*
      • Voicemail*

    12.16 Fee for Charges

      • Charges of withdrawal – 10 JOD (for Wrong physical address or the end-user client rejects the order)
      • Upgrade/Downgrade of internet speed – 10 JOD
      • Alternative Service – 50 JOD (relocating same WBS ONT within the premises)
      • Port Cessation Charge –20 JOD Per event of a third party, war, act of government or state, terrorist acts, civil commotion, insurrection, or embargo.
    1. Changes

    13.1 ArabiaConnect may vary its terms of Agreement by providing thirty (30) days written notice to the Customer, and the Customer may accept the changes by providing ArabiaConnect with a written notice.

    13.2 The Customer may terminate the Agreement without any early termination charges by giving written notice upon thirty (30) days from the date of receipt of such notice, if ArabiaConnect’s variations have resulted in changes that materially alter the Customer’s rights under this Agreement to the Customer’s detriment.

    1. Notices

    14.1 Any notice to be given by the Customer to ArabiaConnect shall only be effective if in writing and delivered to ArabiaConnect Customer Care Centre located on Complex No 13, Rizek Al Rashdan St, Amman 11185, Kingdom of Jordan.

    14.2 Any notice to be given by ArabiaConnect to the Customer shall be effective if through media communication or in writing and delivered to the address or sent to any relevant e-mail address or facsimile number for that party set out in the Subscription Form.

    1. Miscellaneous

    15.1 ArabiaConnect may assign, novate, or sub-contract any of its rights or obligations under this Agreement. The Customer shall not be entitled to assign, novate, sub-contract, or otherwise dispose of any of its rights or obligations under this Agreement (unless otherwise agreed with ArabiaConnect in writing).

    15.2 Save as expressly provided under this Agreement, all other warranties whether express or implied are hereby excluded to the fullest extent permissible by law, and this Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous Agreements.

    15.3 The Customer hereby represents and warrants to ArabiaConnect that the Customer has full power to enter into this Agreement and that all information supplied by the Customer to ArabiaConnect and/or entered onto the Subscription Form is true, accurate, and complete in all respects.

    15.4 In the event (and to the extent only) of any conflicts or inconsistencies between the Agreement and any of the constituent parts of this Agreement, then the following application of priority shall apply:

      1. The Agreement
      2. The Service Proposal
      3. ArabiaConnect’s Terms and Conditions.

    15.5 Complaints Procedures: The Customer may submit complaints in relation to ArabiaConnect’s Services or any matter related and that has been mentioned in contract, agreement, signed proposals between Customer and ArabiaConnect Telecom Jordan, to our Customer Service Centre whose details are provided hereunder. Customer is requested to make complaints in writing or electronic mail addressed to ArabiaConnect at 3rd Floor, Complex No 13, Rizek Al Rashdan St, Amman 11185, Kingdom of Jordan.

    15.6 Upon receipt of the complaint, ArabiaConnect shall investigate the matter and revert to the Customer within 14 working days, endeavoring to resolve any complaint amicably. However, this provision does not prejudice the Customer’s rights under Article 57 of the Telecommunications Law of the Kingdom of Jordan to refer the matter to the Telecommunications Regulatory Commission (TRC) if the complaint remains unresolved 60 days after its submission to ArabiaConnect. Customers can contact the TRC by telephone at +962 6 550 1120 or by mail at P.O. Box 941794, Amman 11194, Jordan.

    1. Force Majeure

    ArabiaConnect will not be responsible for its failure to perform all or any of its duties arising under these Terms & Conditions where any event beyond its reasonable control occurs. Such events include but are not limited to acts of God, fire, acts of terrorism, war, civil commotion, embargo, labor dispute, and prevention from obtaining raw materials, power failure, acts of government or state, or failure of third-party telecommunications systems which impact upon ArabiaConnect’s ability to provide the Services.

    1. General Provisions to Terms and Conditions

    17.1 These Terms & Conditions together with all documents which are referred to in the Terms & Conditions represent the entire agreement between ArabiaConnect and the Customer and they supersede all prior agreements between the parties.

    17.2 Failure by ArabiaConnect to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver.

    17.3 The laws of the Kingdom of Jordan apply to these Terms & Conditions. Both parties shall submit to the jurisdiction of the Kingdom of Jordan courts of law.

    17.4 If any part of these Terms & Conditions becomes to any extent illegal, invalid, or unenforceable, it shall to that extent be deemed to no longer form part of these Terms & Conditions. This will not affect the legality, validity, or enforceability of any of the remaining Terms & Conditions which shall continue in force.

      1. Definitions of Terms in this Agreement:

    (a) “Proposal” means the signed service proposal received from the customer.

    (b) “Agreement” means the contract between ArabiaConnect and the Customer for the provision of Services as listed in the Subscription Form. The Agreement constitutes all enclosed leaflets, or appendices for these mentioned Services, together with these Terms and Conditions.

    (c) “Pre-Selected Operator” means ArabiaConnect’s offered service that allows Customers to preselect ArabiaConnect’s services to enable them to use ArabiaConnect’s network for their international calls.

    (d) “Subscription Form” refers to the ArabiaConnect Telecom’s Services Subscription Form for Customers requesting a service, and which has been duly signed by the Customer.

    (e) “Customer” means the ArabiaConnect customer identified in the Subscription Form and who forms the other party of this Agreement.

    (f) “General Terms” means the standard terms and conditions set forth in this document.

    (g) “Service” means the service(s), specified in the Subscription Form to be provided by ArabiaConnect to the Customer pursuant to this Agreement.

    (h) “Service Activation days” means the period it would take to activate the service which will be mentioned in the Proposal for Broadband service. The expected activation date is within 5 working days, subject to the availability of the ADSL service in your area of business and an active telephone line in working condition. For other services activation of the Service may take up to 2 weeks, depending on the service start-up requirements.

    (i) “Service Equipment” means the equipment (including any software) provided to the Customer by ArabiaConnect for the provision of the subscribed Service.

    (j) “Specific Terms” means the terms and conditions mentioned in the Proposal, if any, that is signed by the Customer.

    (k) “Customer Equipment” means the equipment (including any software) provided to ArabiaConnect by Customer for the provision of the subscribed Service.

    (l) “Contract Term” means the period commencing on the Service activation date and ending on expiry of the period specified in the Subscription Form.

    (m) “Bill” means a periodic statement of account issued by ArabiaConnect to the Customer.

    (n) “Charges” means sums payable to ArabiaConnect by the Customer pursuant to this Agreement.

    (o) “Intellectual Property Rights” means copyrights (including rights in computer software), patents, trade and service marks, trade and business names (including Internet domain names), design rights, database rights, semi-conductor topography rights, rights in undisclosed or confidential information (such as know-how, trade secrets, and inventions (whether patentable or not)) and all other intellectual property or similar proprietary rights of whatever nature (whether registered or not and including orders to register or rights to apply for registration) which may now or in the future subsist anywhere in the universe.

    All fees chargeable under this agreement are exclusive of VAT. The customer will be required to pay an additional standard rate of VAT on your services based on the local regulations in the country.

  1. Commencement of Agreement
    This Agreement shall commence on the date that the Subscription Form is accepted and signed by the Customer and confirmed in writing by Arabia Connect Ltd, and shall continue until the last day of the Contract Term unless terminated earlier in accordance with these Terms. The Customer may accept the Agreement by providing written or email confirmation. By accepting, you represent that you are at least 18 years old and legally capable of entering into this Agreement. If you are accepting on behalf of an organization, you confirm that you have the authority to bind that organization; in such cases “you” means the organization. In the event of any conflicts between these General Terms and any Specific Terms mentioned in the Proposal, the Specific Terms shall prevail unless expressly stated otherwise.
  2. Renewal of Contract
    The Contract shall automatically renew for an additional term during or upon expiry of the current Contract Term, and may be terminated in accordance with Clause 11 (Termination).
  3. Service(s)
    3.1 Arabia Connect Ltd shall provide the Service(s) indicated on the Subscription Form or Proposal. The Service(s) are subject to these Terms & Conditions except where expressly stated otherwise.
    3.2 While Arabia Connect Ltd strives to ensure the Service is reliable, it cannot guarantee that the Service will be completely free from faults or interruptions caused by factors beyond its control (including network performance, third-party interference, or technical restrictions). Should such issues occur, Arabia Connect Ltd will work to restore the Service in accordance with any agreed SLAs, at no extra charge if the disruption is due to maintenance or equipment/infrastructure faults.
    3.3 Broadband is provided as an Internet Protocol (“IP”) service that supports voice calls over IP (if subscribed) and Internet connectivity via a modem connected to a telephone line.
    Direct Dial International Services:
    3.4 The Customer confirms that it has selected Arabia Connect Ltd as its Pre-Selected Operator for international calling services.
    3.5 When using the Pre-Selected Operator, certain services (e.g., emergency services or calls to short codes) may not be available.
  4. Service(s) Activation
    The Service shall be activated within the timeframe specified in the Proposal, subject to all required start-up conditions being met as detailed therein.
  5. Installation of the Service
    5.1 Once the Customer signs the Subscription Form and accepts these Terms, Arabia Connect Ltd will process the order and commence the Service activation process.
    5.2 If the Customer already possesses the necessary router or related equipment, upon internal activation, Arabia Connect Ltd will notify the Customer (via SMS, email, or call) to connect the modem to the telephone line and computer/network (as applicable). The notification date shall be considered the Service Acceptance date, from which billing will commence.
    5.3 If Arabia Connect Ltd is required to deliver equipment (e.g., a router):
     (a) Following internal activation, the Customer will be notified (via SMS, email, or call) that a team member will contact them to schedule an appointment for completing the activation and installing the modem within 7 working days.
     (b) Once the equipment is delivered, installed, and activation is complete, the Customer will sign a Service Acceptance form, which establishes the Service Acceptance date.
     (c) If delays occur due to the Customer in scheduling or installing the service, the date of internal activation will be deemed the Service Acceptance date.
  6. Customer’s Responsibilities
    6.1 Customer Information: The Customer agrees to provide true, accurate, complete, and up-to-date information as requested on the Subscription Form, and to notify Arabia Connect Ltd promptly of any changes.
    6.2 Customer Equipment and Data: The Customer is solely responsible for ensuring that its equipment complies with applicable laws, telecommunication standards, and is compatible with any third-party software used in conjunction with the Services. Arabia Connect Ltd is not liable for any loss or damage to the Customer’s equipment or data resulting from Service usage.
    6.3 The Customer further agrees that neither Arabia Connect Ltd nor its vendors, suppliers, or licensors shall be responsible for any damages arising from:
     (i) any deficiencies or interruptions in the Service (e.g., dropped or blocked calls/messages);
     (ii) traffic incidents or health-related issues associated with the Service;
     (iii) unauthorized access or hacking incidents;
     (iv) inability to access emergency services (including 999);
     (v) inaccurate or interrupted location services;
     (vi) communications blocked by spam filters; or
     (vii) any event beyond the control of Arabia Connect Ltd, including acts of God, severe weather, riots, strikes, war, terrorism, or governmental actions.
    6.4 Service Equipment: Any equipment supplied on lease by Arabia Connect Ltd remains its property. The Customer must use such equipment in accordance with provided instructions and is responsible for its protection. In the event of loss, damage, or theft, the Customer must notify Arabia Connect Ltd immediately. Failure to do so may result in continued billing until proper notice is provided. Replacement charges may apply if damage is found to be due to Customer negligence.
    6.5 Use of Services: The Customer is solely responsible for all use of the Services. This includes any activities conducted by third parties who may have access to the Customer’s account. The Customer agrees not to use the Service:
     (a) in violation of any laws or licenses;
     (b) for fraudulent or criminal purposes;
     (c) to send, upload, or download abusive, offensive, or otherwise unlawful material;
     (d) in connection with activities that are harmful or illegal;
     (e) for sending unsolicited advertising or promotional material; or
     (f) to resell, assign, or otherwise dispose of the Service on a commercial basis.
    Failure to adhere to these provisions may result in immediate suspension or termination of the Service.
    6.6 Breach of Service: The Customer shall indemnify, defend, and hold harmless Arabia Connect Ltd from any claims, losses, or expenses (including legal costs) arising from any breach of this Clause 6 by the Customer or by any third party using the Service with the Customer’s permission.
    6.7 Service Modifications: Arabia Connect Ltd may, with a minimum of 15 days’ notice in non-emergency situations, change the technical specifications of the Service or suspend the Service for maintenance or operational reasons.
    6.8 Customer Data Responsibility: In Services involving data hosting, cloud, or storage, the Customer retains sole ownership and responsibility for its data. This includes ensuring security, managing access, and performing regular backups. While Arabia Connect Ltd will use reasonable technical measures to protect data, the Customer must implement their own risk mitigation measures and promptly report any unauthorized access or security breaches.
  7. Service Fair Usage Policy
    7.1 By accepting these Terms, the Customer agrees to the Fair Usage Policy, which may impose limitations on data traffic if usage is deemed excessive or unreasonable. Such measures may include throttling or temporary suspension of data services.
    7.2 Arabia Connect Ltd reserves the right to manage and amend the Fair Usage Policy. Should any material changes materially affect the Customer’s rights, the Customer may terminate the Service without incurring additional termination charges (subject to settlement of any outstanding amounts).
  8. Arabia Connect Ltd’s Responsibilities
    8.1 Arabia Connect Ltd may retain the Customer’s personal information as provided in these Terms and in accordance with our Privacy Policy, available at https://arabiaconnect.com/privacy-policy/.
    8.2 All rights, titles, and interests (including all Intellectual Property Rights) in the Services remain with Arabia Connect Ltd or its suppliers. No transfer or license to such rights is granted to the Customer by these Terms.
  9. Liability and Indemnity
    9.1 Arabia Connect Ltd shall not be liable for any consequential, indirect, or special damages, or for loss of profit, except in cases of total or partial failure to perform its obligations under this Agreement.
    9.2 The Customer shall indemnify and defend Arabia Connect Ltd against all claims and proceedings arising from the Customer’s use of the Service, except where such claims result from the negligence or willful misconduct of Arabia Connect Ltd.
    9.3 Nothing in this Agreement excludes or limits liability for death or personal injury resulting from negligence.
    9.4 Arabia Connect Ltd shall not be liable for any failure to perform due to events beyond its reasonable control, including but not limited to acts of God, fire, extreme weather, industrial actions, or government directives.
    9.5 The total liability of Arabia Connect Ltd shall not exceed the lesser of 50% of the total contract value over a 12‑month period or the total contract value, and any Service Credits provided shall constitute the Customer’s sole remedy for failure to meet service guarantees.
  10. Suspension of Service
    10.1 Arabia Connect Ltd may suspend the Service immediately if:
     (a) Suspension is necessary to carry out maintenance or repairs;
     (b) There is evidence of a cybersecurity breach or malware;
     (c) Government authorities require suspension of the Service; or
     (d) The Customer breaches any of these Terms.
    10.2 Arabia Connect Ltd may reinstate the Service, at its sole discretion, once any breach has been remedied and will notify the Customer as soon as practicable.
  11. Termination
    11.1 Subject to any minimum Service Term specified in the Subscription Form or Proposal, the Customer may terminate these Terms by providing 90 calendar days’ written notice. Upon termination, all outstanding Charges become immediately due, and the provisions of Clause 12.4 shall continue to apply.
    11.2 Arabia Connect Ltd may terminate these Terms and the Service by:
     (a) Providing 30 calendar days’ written notice; or
     (b) Terminating immediately if:
      (i) The Customer fails to pay Charges within the prescribed timeframe (with a 7‑day grace period provided);
      (ii) The Customer breaches any material term or condition and fails to remedy such breach within 7 calendar days after notice;
      (iii) The Customer becomes insolvent or bankrupt; or
      (iv) The Customer provides false, incomplete, or inaccurate information.
    11.3 Upon termination:
     (a) The Customer must return any leased Service Equipment to Arabia Connect Ltd;
     (b) Arabia Connect Ltd will issue a final Bill for all outstanding Charges, including any pro-rated amounts up to the Service Acceptance date; and
     (c) The Customer’s access to the Services will be terminated.
    11.4 All rights accrued by either party prior to termination shall remain in effect.
  12. Charges, Billing, and Payment
    12.1 The Customer agrees to pay all Charges for the Service as set out in the Subscription Form or Proposal for the duration of the Service.
    12.2 Arabia Connect Ltd will issue a regular electronic Bill detailing applicable Charges and the total amount due. Payment must be made promptly and by the due date, or the Service may be suspended or terminated.
    12.3 Any Registration or Setup Fee is due upon signing the Subscription Form.
    12.4 For applicable Services, Bills will be issued monthly with Subscription Charges payable in advance and Usage Charges payable in arrears.
    12.5 Paper bills (if requested) may not include detailed call records and may incur an additional fee.
    12.6 The Customer is responsible for all Charges incurred by any third party using the Service until the Customer notifies Arabia Connect Ltd and the Service is suspended.
    12.7 Payment of all sums due shall be made by electronic bank transfer or another method specified by Arabia Connect Ltd.
    12.8 If payment is not made by the due date, Arabia Connect Ltd may (without notice) transfer the unpaid amount to other services provided to the Customer or deduct it from any credits due to the Customer.
    12.9 Arabia Connect Ltd reserves the right to charge a reactivation fee of BD 10 if the Customer’s account is suspended due to overdue payments.
    12.10 Charges are based on current tariffs and rates as detailed in the Subscription Form or Specific Terms.
    12.11 Rental charges for broadband services will be billed in advance from the Service Activation date, with any usage prior to the first Bill being pro-rated.
    12.12 Equipment Installments: Equipment provided on lease will be charged in zero‑interest, 12 monthly equal installments beginning on the Subscription Form acceptance date. If the Customer terminates the Service early, any remaining installments will be billed as part of the final account.
    12.13 Bundled voice allocations become effective on the first day of each calendar month and expire on the last day. Excess usage will be billed monthly in arrears on a per‑minute basis.
    12.14 Unused voice allocations do not roll over to the following month.
    12.15 Non‑Billable Value Added Services: These are provided at no extra charge; however, certain services marked with an asterisk (*) may incur activation or usage fees.
    12.16 Fee Schedule:
     - Withdrawal fee (for incorrect physical address or order rejection): BD 5.000
     - Internet speed upgrade/downgrade fee: BD 5.000
     - Alternative Service fee (e.g., relocating equipment within premises): BD 25.000
     - Port Cessation Charge: BD 10.000 per event
     (Note: In instances involving third‑party actions, government directives, or force majeure, additional charges may apply.)
  13. Changes
    13.1 Arabia Connect Ltd may amend these Terms by providing 30 days’ written notice to the Customer. The Customer may accept the changes by providing written notice to Arabia Connect Ltd.
    13.2 If such amendments result in a material reduction in the Customer’s rights, the Customer may terminate the Agreement without early termination charges by giving 30 days’ written notice.
  14. Notices
    14.1 All notices from the Customer to Arabia Connect Ltd must be in writing and sent via email to the designated support address at [support@arabiaconnect.com] or through other agreed electronic means. Arabia Connect Ltd does not maintain a physical office location.
    14.2 Notices from Arabia Connect Ltd to the Customer will be sent to the email or other electronic contact information provided in the Subscription Form.
  15. Miscellaneous
    15.1 Arabia Connect Ltd may assign, novate, or subcontract any of its rights or obligations under this Agreement. The Customer may not assign or subcontract its rights or obligations without prior written consent from Arabia Connect Ltd.
    15.2 Except as expressly provided herein, all warranties (express or implied) are excluded to the fullest extent permitted by law, and this Agreement represents the entire understanding between the parties, superseding all prior agreements.
    15.3 The Customer represents and warrants that it has the full authority to enter into this Agreement and that all information provided is accurate and complete.
    15.4 In the event of any conflict among the documents comprising this Agreement, the following order of precedence shall apply:
     1. The Agreement
     2. The Service Proposal
     3. These Terms & Conditions
    15.5 Complaints: The Customer may submit complaints via email to [support@arabiaconnect.com]. Upon receipt, Arabia Connect Ltd will investigate the matter and respond within 14 working days. This provision does not limit the Customer’s right to escalate unresolved issues to appropriate regulatory authorities after 60 days.

15.6 Arabia Connect Ltd will make reasonable efforts to resolve complaints amicably; however, it reserves the right to refer unresolved matters to relevant authorities if necessary.

  1. Force Majeure
    Arabia Connect Ltd shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to acts of God, fire, terrorism, war, civil commotion, embargoes, labor disputes, power failures, or government actions.
  2. General Provisions
    17.1 These Terms and any documents referred to herein constitute the entire Agreement between Arabia Connect Ltd and the Customer and supersede all prior agreements.
    17.2 Failure by Arabia Connect Ltd to enforce any provision of these Terms shall not be deemed a waiver of its right to enforce such provision in the future.
    17.3 These Terms shall be governed by and construed in accordance with the applicable laws, and the parties submit to the jurisdiction of the appropriate courts.
    17.4 If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  3. Definitions
    (a) “Proposal” means the signed service proposal received from the Customer.
    (b) “Agreement” means the contract between Arabia Connect Ltd and the Customer for the provision of Services as set forth in the Subscription Form. This includes all referenced documents and these Terms & Conditions.
    (c) “Pre‑Selected Operator” means the service offered by Arabia Connect Ltd that allows the Customer to select its network for international calls.
    (d) “Subscription Form” refers to the form completed and signed electronically by the Customer to subscribe to the Services.
    (e) “Customer” means the individual or organization entering into this Agreement with Arabia Connect Ltd.
    (f) “General Terms” means the standard terms set forth in this document.
    (g) “Service” means the service(s) provided by Arabia Connect Ltd as specified in the Subscription Form.
    (h) “Service Activation Days” refers to the period required to activate the Service as specified in the Proposal.
    (i) “Service Equipment” means any equipment (including software) supplied by Arabia Connect Ltd for the provision of the Service.
    (j) “Specific Terms” means any additional terms specified in the Proposal that are applicable to the Service.
    (k) “Customer Equipment” means any equipment provided by the Customer for use in connection with the Service.
    (l) “Contract Term” means the period beginning on the Service Activation Date and ending as specified in the Subscription Form.
    (m) “Bill” means the periodic statement of account issued by Arabia Connect Ltd.
    (n) “Charges” means the fees payable by the Customer under this Agreement.
    (o) “Intellectual Property Rights” means all intellectual property rights including copyrights, patents, trademarks, and all other proprietary rights.

All fees charged under this Agreement are exclusive of VAT. The Customer shall pay any applicable VAT in accordance with local regulations.